Refund and Cancellation Policy

Refund and Cancellation Policy for Vinr Skincare
Effective Date: [Insert Date]
1. Cancellation Policy
• Order Cancellation:
You may cancel your order if it has not yet been shipped. To initiate a cancellation, please contact our customer support team at vcare@thevinr.com or call us at +91 73031 53245. Once your cancellation request is acknowledged, we will process your refund within 7 business days.

• Shipped Orders:
Orders that have already been shipped cannot be canceled. In such cases, please refer to our Return Policy for further assistance.
2. Return and Refund Policy
• Eligibility for Returns:
We accept returns only for products that are damaged in transit, have physical defects, or if an incorrect product was shipped. To be eligible for a return, please ensure that:
• The product is unused, and the seal is intact.
• The return request is initiated within 48 hours of receiving the product.
• Return Process:
To initiate a return:
1. Email our customer support team at vcare@thevinr.com within 48 hours of receiving the product. Include your order details and photographs of the damaged, defective, or incorrect item.
2. Our team will review your request and, if approved, provide instructions for returning the product.
3. Upon receiving and inspecting the returned product, we will process your refund or replacement.
• Non-Eligible Returns:
Returns will not be accepted if:
• The product has been used, or the seal has been broken.
• The return request is made beyond 48 hours of delivery.
• The product is not in its original condition.
• Refund Processing:
Refunds for online payments will be processed to the original payment method within 7 working days of return approval.
3. Contact Information
For any questions or assistance regarding cancellations, returns, or refunds, please contact us:

Marketed by:
Shandilya Group
New Delhi – 110092, INDIA

Customer Care:
Phone: +91 73031 53245
Email: vcare@thevinr.com
Website: www.thevinr.com
Instagram: @vinr.ind